- Wipe up excess water immediately with a clean, dry towel because standing water will damage the floor.

- Only use vacuum cleaners that have a setting for hard-surfaces. Turn off the beater bars/brush on vacuum cleaner when present. Optionally, it may be better to use a micro-fiber cloth or pad to sweep away dust and debris.

- Do not wet-mop a wood floor. Standing water will result in cracks, splits, cupping, warping, degradation of the finish, and leave a discoloring residue. When mopping the floor, it’s important to never over-saturate the floor.

- Do not use steam cleaners on wood floors. Water in a vapor form will penetrate the wood fibers and cause irreversible damage to the wood flooring and the finish.

- Periodically your floor will need a deeper clean. When doing so, be sure to use a product that is intended for hardwood floors. Not all products are specially formulated for hardwood floors. We recommend Bona Hardwood Floor Cleaner.

- Use breathable throw rugs both inside and outside the doorways to help prevent grit, salt, chemicals, sand, moisture and other debris from being tracked onto wood floors. This will minimize scratching and premature wear. Do not use non-breathable floor coverings or floor protectors on wood floors.

- For wood flooring in the kitchen, place a breathable area rug in front of the kitchen sink and stove.

- Rugs should be shaken out, cleaned and thoroughly dried when they get wet.

- In general, rugs should not be placed on a newly finished wood floor for a minimum of seven days after the final coat of finish has been applied.

- Take special precautions with special non-skid pads that are frequently placed under area rugs. Some of these pads may imprint their pattern onto the finish and/or wood floor. (Natural fibers may not transfer as much as some synthetic pads.)

(Courtesy of the “Wood Flooring Sand and Finish Guidelines”; published by the National Wood Flooring Association, 2016)

⁃ All of our refinishing machines are equipped with dust containment systems. Each is connected to a bag or vacuum making the process 98% dust free. In order to further contain any rogue dust, we hang plastic over all cabinetry and in all doorways leading into the rest of the home.

⁃ Before or during the project, one of our Flooring Professionals will assess the situation. Whether a board or section of flooring has minor or major damage, they will give advice on what should be done before the work is carried out. If a preexisting wall or some cabinetry was removed, leaving an open space where flooring needs installed, they will also suggest what should be done during their visit. We will allow you to make the final decision before moving ahead with the repair.

⁃ We prefer Sheoga Hardwood for two main reasons. First, they are sustainably sourced. A companies environmental impact is very important to us and we want our flooring supplier to meet our standard. Second, Sheoga’s process uses premium lumber to produce high-end hardwood flooring, which has made them one of the best choices in hardwood flooring.

⁃ To learn more about their Environmental Policy, please visit https://www.sheogaflooring.com/about/environmental-impact/

⁃ We install solid, engineered, prefinished, unfinished, LVT and anything wood-related. If you choose to supply your own flooring, we ask that additional waste is accounted for. We also ask that materials used are free from old nails, staples, or glue, especially if the flooring is recycled from a different room or location.

⁃ The National Wood Flooring Association (NWFA) guidelines require that the temperature and relative humidity between the subfloor and new wood average a 2-4% range. To properly achieve this percentage, the flooring should acclimate within the home for a minimum of 3 days.

⁃ DuraSeal has been an industry leader for over 100 years and offers high quality wood floor coatings. With 36 stain colors to choose from, and the ability to mix and match, they allows us to give you the exact color to match your vision.

⁃ If you would like to check out their colors before our visit, please visit https://www.duraseal.com/stain-gallery/

⁃ Volatile Organic Compounds (VOCs) are gasses that are emitted into the air from certain products. Since some of these can be harmful, we aim to use products with a low VOC count. To aid in the removal of these from the air, it is recommended to open windows or add air purifiers to the room. Increasing the amount of fresh air will help reduce the concentration of VOCs.

⁃ Bona is designed to deliver durable and beautiful results. By using their polyurethanes, we are able to offer a finished product that is unsurpassed. Their urethanes provide scuff and scratch resistance that withstands the wear and tear of everyday life. This allows you to enjoy your home to the full, without worry.

- By offering water-based urethanes, the true color of stained or natural wood floors will not change color over time. They also have very low VOCs (<150 g/L) and some are GREENGUARD Certified for Indoor Air Quality.

⁃ Depending on the condition of your flooring, it is recommended to have your floors deep cleaned about once a year. By deep cleaning the floors annually, our system removes dirt, grime, and build-up that occurs throughout the year. It is the most cost effective way to rejuvenate your floors. Some floors need more attention than just a deep cleaning, so check with one of our Flooring Professionals during their visit to determine which option is best for your floors.

⁃ The majority of wood floors, whether solid or engineered, can be refinished. The thickness of the flooring plays a major role in that decision. In order to give a more accurate answer regarding your individual circumstance, please contact our office for a free, in-home estimate.

⁃ Our projected start times average between 3-4 weeks from the original estimate. There are certain times of the year where this number may vary. For our current schedule, please contact our office at (330) 225–2800.

⁃ To keep you and your family safe during this current pandemic, we are following all CDC Guidelines. Our employees wear masks during the installation and refinishing process. Many have already received both of their vaccination shots as well. If you feel more comfortable having one of them working on your project, please contact our office.