FAQ

⁃ When cleaning hardwood floors, it is best to use a micro-fiber cloth or pad to sweep away dust and debris. If you prefer to vacuum your floors, make sure you are using a floor-brush attachment. As a caution, avoid using a vacuum that can damage the floors surface.

⁃ Periodically your floor will need a deeper clean. When doing so, be sure to use a product that is intended for wood floors. Not all products are specially formulated for wood floors. You can use a commercial wood-cleaning product, like Bona Floor Cleaners.

⁃ When mopping the floor, it’s important to never over-saturate the floor. Wipe up excess water with a clean, dry towel because standing water will damage the floor.

⁃ All of our refinishing machines are equipped with dust containment systems. Each is connected to a bag or vacuum making the process 98% dust free. In order to further contain any rogue dust, we hang plastic over all cabinetry and in all doorways leading into the rest of the home.

⁃ Before or during the project, one of our Flooring Professionals will assess the situation. Whether a board or section of flooring has minor or major damage, they will give advice on what should be done before the work is carried out. If a preexisting wall or some cabinetry was removed, leaving an open space where flooring needs installed, they will also suggest what should be done during their visit. We will allow you to make the final decision before moving ahead with the repair.

⁃ We prefer Sheoga Hardwood for two main reasons. First, they are sustainably sourced. A companies environmental impact is very important to us and we want our flooring supplier to meet our standard. Second, Sheoga’s process uses premium lumber to produce high-end hardwood flooring, which has made them one of the best choices in hardwood flooring.

⁃ To learn more about their Environmental Policy, please visit https://www.sheogaflooring.com/about/environmental-impact/

⁃ We install solid, engineered, prefinished, unfinished, LVT and anything wood-related. If you choose to supply your own flooring, we ask that additional waste is accounted for. We also ask that materials used are free from old nails, staples, or glue, especially if the flooring is recycled from a different room or location.

⁃ The National Wood Flooring Association (NWFA) guidelines require that the temperature and relative humidity between the subfloor and new wood average a 2-4% range. To properly achieve this percentage, the flooring should acclimate within the home for a minimum of 3 days.

⁃ DuraSeal has been an industry leader for over 100 years and offers high quality wood floor coatings. With 36 stain colors to choose from, and the ability to mix and match, they allows us to give you the exact color to match your vision.

⁃ If you would like to check out their colors before our visit, please visit https://www.duraseal.com/stain-gallery/

⁃ Volatile Organic Compounds (VOCs) are gasses that are emitted into the air from certain products. Since some of these can be harmful, we aim to use products with a low VOC count. To aid in the removal of these from the air, it is recommended to open windows or add air purifiers to the room. Increasing the amount of fresh air will help reduce the concentration of VOCs.

⁃ Bona is designed to deliver durable and beautiful results. By using their polyurethanes, we are able to offer a finished product that is unsurpassed. Their urethanes provide scuff and scratch resistance that withstands the wear and tear of everyday life. This allows you to enjoy your home to the full, without worry.

⁃ Depending on the condition of your flooring, it is recommended to have your floors deep cleaned about once a year. By deep cleaning the floors annually, our system removes dirt, grime, and build-up that occurs throughout the year. It is the most cost effective way to rejuvenate your floors. Some floors need more attention than just a deep cleaning, so check with one of our Flooring Professionals during their visit to determine which option is best for your floors.

⁃ The majority of wood floors, whether hardwood or engineered, can be refinished. The thickness of the flooring plays a major role in that decision. In order to give a more accurate answer regarding your individual circumstance, please contact our office for a free, in-home estimate.

⁃ Our projected start times average between 3-4 weeks from the original estimate. There are certain times of the year where this number may vary. For our current schedule, please contact our office at (330) 225–2800.

⁃ To keep you and your family safe during this current pandemic, we are following all CDC Guidelines. Our employees wear masks during the installation and refinishing process. Many have already received both of their vaccination shots as well. If you feel more comfortable having one of them working on your project, please contact our office.