Frequently Asked Questions
TH Custom Hardwood
Hours
Mon – Fri: 9:00am – 4:30pm
Northeast, OH: 330-225-2800
Columbus Area: 610-401-2100
What is the best way for me to take care of my new floor?
– Wipe up excess water immediately with a clean, dry towel because standing water will damage the floor.
– Only use vacuum cleaners that have a setting for hard-surfaces. Turn off the beater bars/brush on vacuum cleaner when present. Optionally, it may be better to use a micro-fiber cloth or pad to sweep away dust and debris.
– Do not wet-mop a wood floor. Standing water will result in cracks, splits, cupping, warping, degradation of the finish, and leave a discoloring residue. When mopping the floor, it’s important to never over-saturate the floor.
– Do not use steam cleaners on wood floors. Water in a vapor form will penetrate the wood fibers and cause irreversible damage to the wood flooring and the finish.
– Periodically your floor will need a deeper clean. When doing so, be sure to use a product that is intended for hardwood floors. Not all products are specially formulated for hardwood floors. We recommend Bona Hardwood Floor Cleaner.
– Use breathable throw rugs both inside and outside the doorways to help prevent grit, salt, chemicals, sand, moisture and other debris from being tracked onto wood floors. This will minimize scratching and premature wear. Do not use non-breathable floor coverings or floor protectors on wood floors.
– For wood flooring in the kitchen, place a breathable area rug in front of the kitchen sink and stove.
– Rugs should be shaken out, cleaned and thoroughly dried when they get wet.
– In general, rugs should not be placed on a newly finished wood floor for a minimum of seven days after the final coat of finish has been applied.
– Take special precautions with special non-skid pads that are frequently placed under area rugs. Some of these pads may imprint their pattern onto the finish and/or wood floor. (Natural fibers may not transfer as much as some synthetic pads.)
(Courtesy of the “Wood Flooring Sand and Finish Guidelines”; published by the National Wood Flooring Association, 2016)
Is your refinishing process dust-free?
During our remodel, there are some boards that are damaged or missing. What should we do?
Why do you choose Sheoga Hardwood®?
⁃ We prefer Sheoga Hardwood for two main reasons. First, they are sustainably sourced. A companies environmental impact is very important to us and we want our flooring supplier to meet our standard. Second, Sheoga’s process uses premium lumber to produce high-end hardwood flooring, which has made them one of the best choices in hardwood flooring.
⁃ To learn more about their Environmental Policy, please visit https://www.sheogaflooring.com/about/environmental-impact/
Can I supply my own flooring?
How long should my floor acclimate before being installed?
Why do you choose DuraSeal® stains?
⁃ DuraSeal has been an industry leader for over 100 years and offers high quality wood floor coatings. With 36 stain colors to choose from, and the ability to mix and match, they allows us to give you the exact color to match your vision.
⁃ If you would like to check out their colors before our visit, please visit https://www.duraseal.com/stain-gallery/
What is VOC?
Why do you choose Bona® polyurethanes?
⁃ Bona is designed to deliver durable and beautiful results. By using their polyurethanes, we are able to offer a finished product that is unsurpassed. Their urethanes provide scuff and scratch resistance that withstands the wear and tear of everyday life. This allows you to enjoy your home to the full, without worry.
– By offering water-based urethanes, the true color of stained or natural wood floors will not change color over time. They also have very low VOCs (<150 g/L) and some are GREENGUARD Certified for Indoor Air Quality.
How often should I have my floors deep cleaned?
Can all wood floors be refinished?
When can you start my project?
What is your company doing to keep us safe during the COVID Pandemic?





